Terms of service

Terms of Service

These Terms of Service ("Terms") govern your access to and use of froyanaturals.com (the "Site") and any purchase made through it. The Site is operated by Froya Naturals LLC ("Froya Naturals," "we," "us," or "our"). By accessing or using our Site, or by placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

ELIGIBILITY
You must be at least 18 years old, or have the consent of a parent or legal guardian, to place an order on our Site. By using our Site, you represent that you meet this requirement.

PRODUCTS AND PRICING
All prices are listed in U.S. Dollars (USD) unless another currency is displayed for your region at checkout. We reserve the right, at any time, to correct pricing errors, modify or discontinue any product, and change prices without prior notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of a product.

We make reasonable efforts to accurately display product descriptions, images, and colors; however, we do not guarantee that your device's display will be accurate, and minor variations may occur.

ORDERS AND PAYMENT
Payment is processed at the time of purchase through our secure payment providers, including Shopify Payments. By providing payment information, you represent that you are authorized to use the payment method provided.

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent or unauthorized activity. If an order is cancelled after payment has been processed, you will receive a full refund.

SUBSCRIPTIONS AND RECURRING ORDERS
Some products may be offered on a subscription basis. If you subscribe to recurring orders, you authorize us to automatically charge your chosen payment method on a recurring basis (for example, monthly, every two months, or every three months) until you cancel. Subscription pricing, frequency, and any minimum commitment will be clearly disclosed to you before you complete your subscription purchase. You may cancel your subscription at any time by contacting support@froyanaturals.com or through your account, subject to any minimum order commitment disclosed at signup. Cancellation will take effect before your next scheduled charge, provided you cancel with reasonable advance notice.

SHIPPING AND DELIVERY
Shipping timelines, costs, and related terms are described in our Shipping Policy, which forms part of these Terms.

RETURNS AND REFUNDS
Returns, exchanges, and refunds are governed by our Refund Policy, which forms part of these Terms.

PRODUCT USE AND RESULTS DISCLAIMER
Our products are cosmetic skincare and haircare products intended for external use only. Individual results may vary and are not guaranteed. Statements regarding our products have not been evaluated by the U.S. Food and Drug Administration (FDA) or any equivalent regulatory authority, and our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have a known skin condition, sensitivity, or allergy, we recommend performing a patch test before full use and consulting a healthcare professional before using any new skincare product. Customer testimonials, reviews, and before-and-after images reflect individual experiences and are not a guarantee of specific results for any other person.

PROHIBITED USES
You agree not to use our Site for any unlawful purpose, to violate any applicable local, state, national, or international law or regulation, to infringe upon our intellectual property rights or the rights of others, to submit false or misleading information, to interfere with or disrupt the security or proper functioning of the Site, or to attempt to gain unauthorized access to any part of the Site or its related systems.

INTELLECTUAL PROPERTY
All content on this Site, including text, graphics, logos, images, product names, and software, is the property of Froya Naturals LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written consent.

USER-GENERATED CONTENT
If you submit reviews, testimonials, photos, or other content to us (including via email or social media), you grant Froya Naturals a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, and display that content for marketing and promotional purposes, including on our Site and social media channels. You represent that you have the right to grant this license and that your content does not infringe on the rights of any third party.

THIRD-PARTY SERVICES AND LINKS
Our Site may integrate with or link to third-party services (such as payment processors and shipping carriers) and websites that are not owned or controlled by us. We are not responsible for the content, policies, or practices of any third-party service or website.

DISCLAIMER OF WARRANTIES
Our Site and products are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, except as required by applicable law. We do not warrant that the Site will be uninterrupted, error-free, or completely secure.

LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Froya Naturals LLC and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising out of or related to your use of our Site or products. Our total liability for any claim arising from your purchase shall not exceed the amount you paid for the product giving rise to the claim. Nothing in these Terms limits any right you may have under applicable consumer protection law that cannot be lawfully excluded or limited.

INDEMNIFICATION
You agree to indemnify and hold harmless Froya Naturals LLC, its officers, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your violation of these Terms or your misuse of the Site.

GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law principles. Any dispute arising from these Terms or your use of the Site shall be resolved exclusively in the state or federal courts located in Florida, and you consent to the personal jurisdiction of those courts. This section does not limit any non-waivable consumer protection rights available to you under the laws of your country or state of residence.

CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and your continued use of the Site after any changes constitutes your acceptance of the updated Terms.

SEVERABILITY
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Froya Naturals LLC regarding your use of the Site.

CONTACT US
Questions about these Terms? Email us at support@froyanaturals.com.